After a customer visits your business we use a plugin to send them an email, asking them to rate their experience. If they rate it highly, they will be directed to your Google My Business (GMB) page to leave an official review. If they are dissatisfied we give them a space to report their qualms and relay it directly to you, so you can handle the situation before they can leave a negative review.
By asking for customer feedback directly we give them a place to vent if they feel they did not have an ideal experience. This reduces their frustration and chances of disparaging you on the public internet.
By reviewing your negative feedback and going through some of the positives as well you can understand the shortcomings of your goods or services and take appropriate steps to address the most prevalent issues.
We specialize in building exceptional websites that generate high-quality leads for our clients, ensuring their online presence translates into tangible business growth.
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